Right of Withdrawal/Return‍ ‍

Right of Withdrawal/Returns

Here you will find information about the terms and conditions that apply when you wish to cancel a purchase or return an item purchased from Medarca AB.

To exercise your right of withdrawal, you must contact us and notify us within 14 days of receiving the item. Prior to that, you have the right to open the package at no cost to check that the item works and how it functions within reasonable limits; however, the item must not be used, handled carelessly, or damaged. The time limit for exercising the right of withdrawal begins on the day you receive the complete order of the item(s) included in the order. The item must then be returned no later than 14 days after you notify us of your intention to exercise the right of withdrawal.

As a customer, you must take reasonable precautions when returning the item; it must be well-packaged and in its original condition in order for you to be eligible for a refund.
Please note that, by law, the customer is responsible for paying the return shipping costs, and that the customer may be required by law to pay for any decrease in the item’s value to the extent that it results from the customer handling the item to a greater extent than was necessary to determine its characteristics or function. Examples of items handled to a greater extent than necessary include, for example, a product that is returned dirty, missing the manual, original box, or accessories, or that has been used. By “used,” we mean that the item has been used or handled beyond simply being tested (as a guideline for what “testing” entails, you can consider how you would have been allowed to test the product in question in a physical store).

How do I send back my return?

Returns may only be sent directly to the address listed below, either as a tracked package to our business address or as a Business Package. The item must be well-packaged. Returns with an incomplete return address or that are not sent directly to the address listed below may be refused. The same applies to returns sent as registered mail, cash on delivery, or postage-paid. The customer is always responsible for the return shipping cost and bears full responsibility for the item until it has been confirmed as received by us. Please note that we are unable to pick up return shipments that have been sent to a shipping agent and for which a delivery notice has been issued. 

Return Address:

Medarca AB
Medeon Science Park
Per Albin Hanssons väg 41
205 12 Malmö

Information to be included with the item in the return package:

a) Order number (found in your order confirmation)
b) Your name and contact information
c) Name and quantity of the items being returned
d) Reason for your return 

Return of Bulky Items (Larger Than a Standard Mail Package)

If you, as a customer, wish to return a bulky item—that is, an item that exceeds the size and weight limits for a standard mail package—you, as the customer, are responsible for the return shipping cost. The return shipping cost for bulky items is often higher than for standard mail packages and may vary depending on the item’s size and weight.

How much does it cost to return my item to Medarca?

The return shipping cost is based on the size and weight of the item(s).

  • The returned item must be packed in its original packaging and shipped with adequate protection. The item must not have been used or assembled.

  • If the return is approved and complete, the purchase price will be refunded to you within 14 days from the date we received the return. This is provided that your return is approved. If the return is not approved, you will be notified by email.

  • If you would like further assistance or information regarding your returned purchase, please feel free to contactCustomer Service.

Refund

Refunds are normally processed within 3–5 business days, but no later than 14 days after Medarca receives notification of the exercise of the right of withdrawal. However, the customer may have to wait until the item has been returned or until the customer has provided proof that the item has been returned, whichever occurs first. However, Medarca reserves the right to deduct from the refund amount a sum corresponding to the decrease in value compared to the item’s original value if this decrease in value is due to the customer having used or handled the item to a greater extent than is necessary to determine its characteristics and functionality, or failing to return the product complete with all accessories.

If you selected "invoice" as your payment method, the invoice will be voided. If you have already paid your invoice, Medarca will contact you shortly to arrange a refund. If you paid by card or direct bank transfer, the money will be refunded to the same card or account you provided at the time of purchase.

Complaint

If you wish to file a complaint about an item purchased from us, please contact our Customer Service by email at info@Medarca.com or by phone at 040 96 60 03.

For more information on how to file a complaint about your product, please see our Terms and Conditions on our website under the “Complaints” section. Clickhereto read our Terms and Conditions.

This document was last updated on January 26, 2024